Canceling or Resuming a Subscription

Canceling or Resuming a Subscription

Subscription changes should be handled carefully because cancellation can affect access to paid features and branch operations.

Before You Cancel

- Export any reports needed for accounting.

- Confirm there are no open billing disputes or unpaid invoices.

- Tell managers when access may change.

- Review the subscription status, paid-through date, and affected establishment before confirming cancellation.

Cancel a Subscription

Use the subscription area if cancellation or plan management is available for your account. If the action is not visible, open a support ticket from the authenticated support area.

Resume Service

To resume, sign in as an owner or billing admin, choose an active plan, verify the billing method, and confirm the subscription status becomes active again.